To Arrange a Return
To arrange a return, simply email us within 14 days of receiving the item and include a picture of your product in its original packaging. Our team will contact you with further details. There are a few reasonable terms and conditions below so please take a look to ensure there are no unneccessary delays in processing your return.
Terms & Conditions
- All returned items must be unused, undamaged, in original condition and in their original packaging. It is important to keep the original packaging.
- All refunds will be issued in the same manner in which the purchase was made within one week of the goods having been received and inspected by our team. So, payments by credit card will be refunded back to the same card, PayPal payments will be refunded back to the PayPal account etc.
- If your goods have been opened but are otherwise new (have not been used or assembled), a 20% restocking fee will apply.
- If you have changed your mind after 14 days, we will gladly accept returns up to 30 days of receipt. For all returns after 14 days, you will receive a STORE CREDIT with the same conditions stated above.
- If, through no fault of your own, a product is damaged or faulty, it will be repaired, replaced or refunded based on the type and size of the damage incurred.
- If you notice any damage to your goods, please notify our delivery drivers AND email within 48 hours of delivery.
- It is important that you open the goods within 48 hours as we will be unable to accept any claims after that time frame. Please also ensure you retain the original packaging until further notice.