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We consider the key to good customer service is building good relationships with our customers. We love to thank our customers and promote a positive, helpful and friendly environment that will ensure they leave with a great impression. A happy customer will return often and is likely to spend more. In order to ensure we provide the best customer service, we: >want to know what our customers consider to be good customer service >take the time to find out customers' expectations >follow up on both positive and negative feedback we receive >ensure that we consider customer service in all aspects of our business >continuously look for ways to improve the level of customer service we deliver.